DELIVERY

 

We aim to dispatch orders within 2 working days, after which you will receive a confirmation email.

 

All our orders are posted with Royal Mail.

 

 

   UK Orders ::  Standard Delivery________£1.00          

                                         

   European Union Orders ::  International Standard________  £2.45  

   Rest of the World Orders ::  Standard________  £3.15   

                                                

 

For other types of delivery services please contact us at hello@houseofbibs.com.

 

 

 

RETURNS

 

Our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase, we will be happy to refund the full amount to the original card details, or exchange it for another design.

 

Our returns policy is of 30 days from day of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Exchange: To process an exchange please email us at hello@houseofbibs.com; quote your purchase order number and let us know for what item you would like to process an exchange for. We will send you an Exchange Form to fill in and include in your exchange package. Place the unused item in its original packaging and post it to House of Bibs, Flat 0 - 1, 287 Paisley Road West, G51 1NB, Glasgow, United Kingdom. As soon as we receive it we will send you the exchange item you have selected.

 

Refund: To process a refund please email us at hello@houseofbibs.com; quote your purchase order number and if you can do let us know the reason for returning the item, we will appreciate your feedback. We will send you a Refund Form to fill in an include in your refund package. Place the unused item in its original packaging and post it to us at House of Bibs, Flat 0 - 1, 287 Paisley Road West, G51 1NB, Glasgow, United Kingdom. As soon as we receive it we will notify you and refund you for the total purchase amount.

 

Please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending, note that we are unable to reimburse the cost of the returns postage.

 

Please note that we can only exchange or refund items that have been bought directly from the House of Bibs website.

 

 

 

CANCELLING AN ORDER

 

You have up to 7 days to cancel your order (as set out in Distance Selling Regulations. To cancel your order, please email hello@houseofbibs.com. I

f however your order has already been dispatched, you will need to follow the above returns policy.

 

 

 

GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 

 

 

SHIPPING

 

All returns should be notified to hello@houseofbibs.com, we will send you a form to fill in and include in your return package.

 

Returned packages for either an exchange or refund must be mailed to:

House of Bibs

Flat 0 - 1,

287 Paisley Road West

Glasgow - G51 1NB,

United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returns are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please do consider using a trackable shipping service as we don’t guarantee that we will receive your returned item, and would therefore be unable to process the refund or exchange.